| Shelfclass_id | 6.J |
| Sortkey | ADAMS, ELIZABETH K |
| Authors | Elizabeth K. Adams, Keith J. Willetts |
| Title | The Lean Communications Provider: Surviving the Shakeout Through Service Management Excellence |
| Publisher | McGraw-Hill |
| Year | c1996 |
| Languages | eng |
| Isbn | 007070306X, 9780070703063 |
| Description | xix, 252 p. ill. 24 cm. |
| Record date | 20100118 |
| Location | New York |
| Keywords | Telecommunication, Organizational effectiveness |